Softisland   Softisland
Softisland
 
 
Softisland   Softisland
Softisland
Softisland
Softisland

Customer Center

Softisland

You are here:HomeCustomer CenterFAQs

Can I use my codes and dial in numbers multiple times?

YES. You can use your codes and numbers as many times as you like, whenever the need arises without the need to sign up for new code again.

What if I lose my codes or dial in numbers?

Just call our customer service number or email us and once we validate your account information we will give you the codes.

Do you offer monthly billing with a paper invoice?

Yes. This billing option is available for an additional cost along with the signing of a service agreement.

Can I utilize both the local and the toll free numbers for my call?

Yes. Then we bill accordingly depending on which number the people dial into.

Do I have to sign up for each conference call?

No. We provide reservation less conference calling. You sign up once and the codes and dial in numbers remain yours for all future calls. We do not change them with out your request to do so.

If I am not in the United States can I still use your service?

Yes. If you are not in the US you can still call in on our local number for your conference call.

Do you provide a local number for out of state clients?

No. We only provide a NJ based local number.

How can I get an idea of how much my conference call will cost me before hand?

Add up the number of minutes that the call will last and multiply it by the total number of participants and chairpersons on the call.

How can I get additional CEC’s?

You may either send an email with your request to our customer service or you may contact our customer service by phone during regular business hours.

How can I get information on setting up a corporate account?

You can fill out a form after clicking on Corporate Accounts and a representative will contact you.

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Softisland